Frequently Asked Questions

What does Baggage Trace do?

It keeps your suitcase photographs, description, passenger information, journey details, baggage number, and baggage-receipt image ready on your iPhone. If a bag is delayed or missing, you can quickly open the appropriate airline service or share a complete declaration dossier.

Does Baggage Trace physically locate my suitcase?

No. Baggage Trace is an organization and recovery-assistance tool. It does not provide GPS location and is not affiliated with any airline.

Where is my information stored?

Your passenger, suitcase, journey, tracking-number, and photograph information is stored locally on your device. Baggage Trace does not maintain a user-account database containing this information.

When is my information shared?

Only when you choose to share it or submit it to an external airline or service. The app prepares the locally stored information and opens the standard iOS sharing options or an airline website.

What is included for free?

The free plan includes one suitcase, one active journey, and access to every supported airline. Premium access unlocks unlimited suitcases and journeys.

How do I restore a purchase?

Open the payment page and tap “Restore Purchases.” Make sure the device is signed in with the Apple Account originally used for the purchase.

How do I cancel an annual subscription?

Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, choose Subscriptions, select Baggage Trace, and follow Apple’s cancellation options.

How can I contact support?

Email support@baggagetrace.online.